Service

Customer Management | CRM Software

https://www.salesforce.com/ 4157720753

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Product Overview

Grow lifelong customers with connected service.
Boost customer loyalty through AI-powered workflows and connected, personalised service across every touchpoint. Get to the heart of service with the world’s #1 customer service software.
When work flows, satisfaction grows.
Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before.Personalise your support to engage with every customer.
Service Cloud 360 has all the tools you need to strengthen customer engagement. You’ll be able to:
Support customer interactions on any channel
Automate business processes with intelligent workflows
Uplevel call center management with smart productivity tools
Get shared, actionable insight into every customer interaction
Drive revenue and upsell easier with the power of AI
Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.
Go digital and deliver smiles everywhere.
How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud 360. Now you can:
Engage with customers on their favourite channels
Put all your digital interactions in one place
Serve faster with automated workflows
Scale support with AI-powered chatbots
Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.
Get your field jobs done safer, faster, and more efficiently.
Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to:
Safely complete jobs on the first in-person or virtual visit
Get jobs done faster with step-by-step guided flows
Automatically schedule the right person for the right jobs
Access data online and offline with the field service app
And with Appointment Assistant your field service team can make customer engagement stronger than ever. Now you can give customers all the info they need in real time, like when their mobile worker will be there, who to expect, and how long the appointment might take.

Specifications

Deliver an unforgettable experience using the world's most complete customer service platform.
Deliver smarter service with a 360-degree view of every customer.
Support both customers and mobile workers wherever they are using our mobile-first platform
Customise and extend your service capabilities with easy-to-use platform tools.
Innovate faster on the platform that scales as you grow.
Relax knowing your data is safe and secure.