Capture

The quality needed for the most accurate data analysis

High Fidelity

Audio captured at high sample rates without compression means organizations stand to improve transcription accuracy for speech analytics. Capture supports upper-end audio sample rate formats, including G.711 and OPUS.

Secure Speed

Real-time audio capture for thousands of simultaneous calls with sensitive data redaction. Transport Layer Security (TLS) 1.2 encryption with redacted audio, never stored at rest, supports PCI requirements for accurate real-time and post-call speech analytics at scale.

Integrate

CallMiner Capture integrates with many CCaaS vendors or with your on-premise telephony solution. No worrying about redesign or replacements with your existing system.

Unlock the power of real-time agent guidance

CallMiner Capture works with a wide range of contact center infrastructures and audio codecs. Standards-based IP and SIPREC support makes it easy and efficient to stream live conversation audio from CCaaS or on-premise solutions for real-time agent guidance and other in-the-moment use cases. A self-configurable, premise-based installation enables secure access to audio and transcription data within CallMiner.

Securely stream your interactions with customers

Analytics-Focused Audio Capture

High quality, dual channel audio can power more accurate real-time transcriptions and improved analytics

TLS 1.2 encryption with redacted audio, never at rest

Integrates easily with many CCaaS vendors or with your on-premise telephony solution for faster deployment and shorter time to value.

High-Quality, Speaker-Separated Audio

Supporting upper audio sample rate formats

Efficiently capture audio without compromising on quality based on storage limits

Dual-channel real-time audio streaming supports clear agent and customer separation.

Easy Integration

IP & SIPREC support for a wide range of telephony environments and codecs

Rapid self-configurable on-premise or CCaaS installation

Works in parallel to existing call recording solutions with no impact.

Key Features

Scalable

Scale to support thousands of users without sacrificing reliability.

Categorized Intelligence

Create triggers, such as churn language, to categorize calls and integrate with associated alerts and reporting.

Dual-Channel Audio

Generate accurate transcriptions from both the customer and the agent to analyze customer experience and agent performance.