Call Center Studio

Leader In Call Center And Contact Center Operations Software

Call Center Studio enables you to have a cloud contact center with no investment other than a computer connected to the internet and a headset. Our software comes packed with tools for your business to easily deliver world class customer service everyday.

Full List of Features & Benefits

Features That Benefit Your Business

No matter what industry or sector your business is based in, our smart inbound call center features will give you an advantage.

Ecommerce business owners love our agentless cargo tracking and order status tracking through the IVR. With personalized customer service announcements for different buyer segments, you can make your customers feel special every time they contact you.

BPO business owners enjoy how easy it is to manage multiple companies in a single operations. Assign agents to different accounts, while managing multi-location operation and inbound call flows.

Increase Operations Efficiency

CallCenterStudio allows you to keep track of your agent’s performance, so you can keep the call center running smoothly and intervene when necessary.

Here are some of the operations management features

CallCenterStudio has to offer:

Advanced Transfer Options

Agents can transfer calls to the relevant person with a simple click. Callers get their issues resolved faster.

Quality Control

Access call, chat and satisfaction survey records, track calls and voicemails and more.

Agent Supervision

See the real-time status of your agent team, including names, status and duration of calls.

Integrations

CallCenterStudio connects with a wide range of other software, including payment systems, CRM, WhatsApp, Facebook and more.

Self-Service Functions

Customers can perform simple tasks without an agent, freeing up the queue and reducing wait times.

Gamification Options

Motivate your team to boost their productivity with rankings, rewards and competitions.

Here Are The IVR Features

CallCenterStudio Has To Offer Interactive Chat Response (ICR)

When your customers call in, they can choose options easily on their keyboards. No live agent required.

IVR Script Designer

You choose what customers hear when they contact you! Create unique greetings, prompts, menus and more.

Text-to-Speech

Convert text into vocal speech. This makes personalizing your IVR greetings easy, without any recording needed.

ASR Languages

Built-in speech-to-text and text-to-speech features allow your customers to speak their responses with their voices

Inbound & Outbound Call Flow

Need to customize your inbound and outbound call flow? You can do it easily with a dropdown menu.

CRM Lookup

Every agent can quickly see the context and previous touchpoints of a call. Save time and offer better service.

Why is CallCenterStudio One Of The Best Systems For Outbound Dialing?

We offer features that help agents make calls faster and communicate with customers more effectively. Here’s a quick overview of our outbound features

Predictive Dialing Features

Dial multiple numbers per agent based on the pick-up rate, so you can avoid wasting time on unanswered calls.

Inbound & Outbound Blended Calling

Incoming calls are slow? Direct agents to make outbound calls during downtime.

Priority Preview Dialing

Agents can preview the details of the next call, so they can personalise their approach.

Progressive Dialing

Increase Operations Efficiency. Make it simple and easy to dial one number per agent.Calling Center

Operations Features

CRM Integration

Make your contact center more functional! Access your contact information on a dashboard, see dial and interaction history, save notes and close leads faster.

Scheduled Callback

Automatically call back missed calls to improve close rate, productivity and customer satisfaction.

Sales Evaluations

Listen to call audio recordings with one click, for easier sales team evaluations.

Help Desk Integration

Integrate into your web-based help desk tools, so your agents can focus more on their conversations and work more efficiently.

Multi-Channel Experience

Interact with your customers via multiple channels, including Whatsapp, live chat, mobile app and phone calls.

Outbound Call Support

Helps and guides your agents in communicating with the customer, to improve and standardise the interaction.